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Support Hours
Our customer support representatives are available to help you via E-mail (ac-support@autocipher.com) or via telephone. If you prefer to contact us by phone, please call customer service at 1-800-564-0107 from 9:00 a.m. to 5 p.m., Eastern Standard Time, Monday-Friday.
Search Our Knowledge Base
Search our knowledge base for answers and FAQs (Frequently Asked Questions). To access our knowledge base, just
click here
or login using your E-mail address and password. Next, click on the Knowledge Base tab listed above. Our knowledge base provides a full text string search and will search our entire database for matches.
Submit a Service Request
You can use this link to submit a service request. Your request or "ticket" will be automatically routed. Our case routing permits us to route your case to the person on our staff that is the most qualified to answer your question.
For purchase information, please contact our Sales department via E-mail (ac-sales@autocipher.com), call us at 1-800-564-0107, or visit us online at: autocipher.com
Update Your Requests Online
You can check the status of your service requests or "ticket" by using our online system via this customer support portal, or you can also send us an E-mail (ac-support@autocipher.com). Both ways will allow you to respond, view and update your ticket.
Change Your Portal Password
Your can use this link to change your portal password. Just click on the tab titled "Personal Info" and login. You can also update your personal information.
Participate in Forums
You can participate in our web forums (or group chat). You can discuss product features and services with our staff. To participate in a forum, just click on the tab titled "Forums". You will see a list of current and past forums.
Got Questions?
Call our Customer Service number at 1-800-564-0107 or you can E-mail us (ac-support@autocipher.com) or visit us online at: autocipher.com
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